Customer Service

How to purchase on Woomart

Welcome to shopping on Woomart. Please register for a buyer account by going to the My account Login/Register page. By registering for a buyer account, you are responsible for accepting all terms and conditions. Please carefully check our terms and conditions.

If you do not agree to our terms and conditions, please terminate your account or contact us with any concerns. 

Buyer Protection

Financial Information Protection.

We use the PayPal secure transaction system. We strive to protect your sensitive information by keeping your transactions safe, and by hiding your full financial details from sellers. Your information is safe with us and with PayPal.

24/7 Monitoring

Our team monitors transactions around the clock, giving you a peace of mind, knowing that your purchases are constantly monitored.

Utilization of security technology

We employ advanced encryption technology to enhance your online transactions from start to finish, ensuring maximum security throughout the process.

Prevent Fraudulent Activity

If you notice any suspicious activity, contact us immediately to protect yourself from fraudulent charges. It’s important to note that we will never ask for sensitive information via email.

Effective Dispute Resolution

In the event of a transaction-related issue, funds will be held temporarily until the issue is resolved. We actively participate in the investigation and resolution of disputes to ensure a satisfactory outcome for all parties involved. We use the PayPal secure transaction system so you can shop with confidence. Currently, we only support USD purchases to make transactions seamless and secure.

 
 
 

Return Policy

Overview

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, and flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Canceling Orders

Once your order has been placed, your order will be temporally held. We provide you 4 hours to make any changes or cancellations. After the 4 hours, you will be unable to cancel your order. If you decide that the item is no longer needed, wait for the item to be delivered and you can return it to us with the original packaging.  

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You will receive another email when your request for a refund has been approved or denied.

If you are approved, your refund will be processed, and credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received notice of a refund, please first check the account that was used to purchase your order.

Then contact your credit card company or bank. There is often a processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us at {email address}.

Items on sale

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you wish to exchange for the same item, please send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.

Shipping returns

To return your product, please mail your product to: {physical address}.

You will be responsible for paying all shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if prior shipping payment has not been made.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning valuable items, you may consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we cannot guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.