You Have Maximum Control Over Your Returns
When you showcase your items on Woomart.com, you are able to choose between different return policies. This provides you with ideal comfort as a seller and offers optimal transparency to buyers.
These policies include:
This outlines that you will not entertain any returns or refunds. This policy remains in place if your item was shipped in the described condition and does not have additional faults.
This clarifies that you accept returns, but the buyer has to pay for the shipping. You can return with 30-day duration for the acceptance for any reason such returns.
This shows that you are accept free returns, such as wrong item, broken item, or item not same like describe condition . You can return with 30-days durations for this policy.
Seller can negotiate with byer propose partial refunds for certain items and conditions. This lets you settle return claims without doing away with your total sales amount.
Exchanges and Replacements
You don’t always have to issue refunds against returns. You can also entertain exchanges and replacements to provide buyers with a fair settlement that doesn’t involve returning their funds.
What Happens When a Buyer Requests a Return?
- Seller receive a notification about the request for return.
- Seller respond to the return request and offer a settlement.
- Buyer accepts the settlement. If it involves a return, they dispatch the item.
- Seller received the item.
- Seller issue a refund, provide a replacement, or carry out an exchange.
Refunds. You can automate refunds to entertain buyers through your no questions asked policies.
Exchanges. In case the buyer wants a different item, Seller can choose to accept this settlement option. Seller can then ship the exchange item to the buyer.
Selecting responses helps you settle return claims without extensive manual intervention. It goes a long way towards streamlining your operations and making it easier for you to focus on new sales.
Contact to your Seller, if you request item return
Every time , if you got problem with your item. you can contact to your Seller at priority time.
Woomart is Always Here for You
With a commitment to make our sellers feel like an invaluable part of the Woomart family, our team is always here to help. If you have any questions regarding returns or need more clarification on exchanges and replacements, don’t hesitate to reach out to us.